Telegram Customer Service

Add a floating Telegram support button to your store and let visitors contact your team in one click.

Give customers who use Telegram a convenient way to reach you while shopping. Whether they have a product question, need delivery information or want after-sales assistance, visitors can click the floating button to open Telegram and contact your support account.

Key Features

• Storewide support access: Display a floating Telegram contact button across storefront pages so visitors can easily find your team.
• Multilingual button text: Set a separate label for each store language. The storefront displays the text for the visitor's current language. Default text is prefilled on first setup, with Chinese and English translations included.
• Icon-only mode: Clear and save a language's button text to display only the Telegram icon for that language.
• Flexible placement: Choose the left or right side and adjust the bottom offset to make room for other floating controls.
• Desktop and mobile support: Responsive styling includes space above the default theme's mobile purchase bar.
• Simple setup: Enter your public Telegram username to get started. No API key or Bot Token is required.
• Independent plugin integration: No changes to core system files or additional third-party dependencies are needed.

Ideal For

• Stores offering product advice and purchase assistance through Telegram.
• Merchants who want to direct store inquiries to an existing Telegram support account.
• Multilingual stores that need localized support button labels.

Getting Started

1. Install the plugin and open Telegram Customer Service in your admin plugin settings.
2. Enter your public Telegram support username, such as shop_support or @shop_support.
3. Customize the text for each language, or clear a language's text to use icon-only mode.
4. Choose the button position, adjust the bottom offset, enable the plugin and save.

Visitors can then click the support button in your store to contact you through Telegram.

Available Settings

Usage and Compatibility

• Use a valid public Telegram username for an account customers can contact. Do not enter a phone number, full URL or Bot Token.
• Clicking the button opens a Telegram contact link in a new tab. Conversations are handled by Telegram. Embedded store chat, message synchronization and automated bot replies are not included.
• Designed for the BeikeShop default theme. Custom themes must retain the layout.master.footer.after hook. The default theme's iframe and app-embedded pages do not display the button.
• The button stays hidden if the username is missing or its format is invalid.

Plugin name: Telegram Customer Service
Plugin code: gd_telegram
Category: Customer Service