Plugin Details
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Customer Assist Workspace
Live customer assistance workspace with persistent history and customer context
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0 Downloads
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2026-09-07 Last Update
$43.82
$73.24
One-time purchase for lifetime use, with 1 months of technical support included
Plugin Purchase Process
1
Access your BeikeShop admin dashboard
2
Click on "Plugin Marketing" in the top right corner
3
Select the desired plugin for purchase
4
Click on Purchase
Plugin Description
Customer Assist Workspace Plugin
Overview
Customer Assist Workspace is a live customer assistance plugin designed for the BeikeShop admin backend. It provides a live customer assistance workspace with persistent conversation history, visitor identity merging, and customer context. The plugin supports real-time chat, conversation assignment and transfer, message revocation, file transfer, quick replies, FAQ knowledge base, agent status management, visitor behavior tracking, and conversation history search — helping merchants improve customer service efficiency and satisfaction.
Key Features
💬 Real-Time Chat
| Feature | Description |
|---|---|
| Instant messaging | Real-time message exchange between agents and visitors |
| Message revocation | Agents can revoke messages within 10 minutes of sending |
| File transfer | Support for sending and downloading images, documents, and other file formats |
| Read receipts | Automatic read status marking for transparent communication |
| Emoji & rich text | Support for emojis and rich text content in messages |
🎯 Conversation Management
| Feature | Description |
|---|---|
| Conversation list | Categorized display by status (open/pending/resolved) |
| Conversation search | Search conversations by customer name, email, or message content |
| Conversation transfer | Transfer conversations to other online agents |
| Status management | Mark conversations as open/pending/resolved |
| Priority levels | Low/normal/high priority settings |
| Custom tags | Add custom tags to conversations for categorization |
| Internal notes | Add agent-only internal notes |
| Follow-up reminders | Set follow-up time reminders |
👥 Agent Management
| Feature | Description |
|---|---|
| Online status management | Switch between online/busy/offline statuses |
| Load balancing | Automatically assign conversations to the least loaded agent |
| Max conversation limit | Configure maximum concurrent conversations per agent |
| Auto-assignment | New conversations automatically assigned to suitable online agents |
| Manual assignment | Manually assign conversations to specific agents |
| Agent avatars | Support for custom agent profile pictures |
📚 Knowledge Base & Quick Replies
| Feature | Description |
|---|---|
| Quick replies | Pre-configured reply templates for one-click sending |
| Multi-language support | Quick replies and FAQs support multiple languages |
| FAQ knowledge base | Build a knowledge base with automatic recommendations to visitors |
| Category management | Categorize quick replies and FAQs |
| Enable/disable control | Flexible activation of knowledge base entries |
🧠 Visitor Behavior Tracking
| Feature | Description |
|---|---|
| Page view tracking | Record visitor page browsing paths |
| Product view tracking | Record products viewed by visitors |
| Cart/checkout tracking | Record cart additions and checkout entries |
| Customer context | Agents can view visitor browsing history and cart information |
| Visitor identity merging | Automatically merge multiple visits from the same visitor |
🔧 System Settings
| Feature | Description |
|---|---|
| Appearance customization | Configure primary color, theme mode (light/dark), position (left/right) |
| Multi-language interface | Multi-language message template configuration |
| File upload limits | Configure allowed file types and sizes |
| History retention | Configure conversation history retention days |
| Business hours | Configure business hours; display offline messages outside work hours |
| Translation integration | Youdao translation integration for cross-language communication |
| Social links | Configure social media link display |
Technical Features
- ✅ Zero-intrusion integration: Deep integration via hook system without modifying core files
- ✅ Real-time message push: Server-Sent Events for real-time message delivery
- ✅ Visitor identity persistence: Cookie-based visitor identification and conversation merging
- ✅ Agent load balancing: Automatic conversation assignment for balanced agent workloads
- ✅ Multi-language support: Plugin interface supports Chinese, English, and more
- ✅ Private file storage: Attachments stored in private storage for data security
- ✅ Database migrations: Built-in migration and cleanup mechanisms
- ✅ CLI tools: Health checks, data cleanup, legacy data import commands
- ✅ Version compatibility: Compatible with BeikeShop versions 1.6.x and 2.0+
Use Cases
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E-commerce website live chat support
-
After-sales inquiries and technical support
-
Pre-sales inquiries and sales conversion
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Multi-agent team collaboration management
-
B2C/B2B platforms requiring real-time communication
