In BeikeShop front desk access [TWT Chat] (https://www.twt.com/chat/?rc=e781f2) online customer service. Visitors do not need to leave the page. They can have a real-time conversation with the customer service by simply clicking on the customer service entry in the corner.

The plugin uses the official 'launcher: "custom"' mode of TWT. The theme page draws the floating window by itself, so it can control the position, avoid "back to top", display unread corner labels, and follow the mobile style of the store.

! [ScreenShot_2026-10-19_232352_067.png](https://beikeshop.cn/storage/plugins/20261019/hWLYKOPdgtziAPqW51LZEi11o4wXSpo 3J11KIbA2.png)

"## Function

• ** One-line configuration access ** : Enter the APPID to take effect, no need to change the theme file.
• ** No "Technical Support" entry displayed ** : The plugin is automatically added to the free plugin whitelist. The "Technical Support" button does not appear on the plugin card in the background, nor does it trigger the authorization verification of the plugin market.
• ** Automatically Avoid "Back to Top" ** : Read the enabled status, location and size of the "Back to Top" plugin (BkBackToTop); When on the same side, lift the customer service entrance above it, keeping a 12px spacing. The first screen will be the final position, and it won't jump when scrolling.
• ** Left and right positions selectable ** : By default, it is placed at the lower right corner, but it can also be placed at the lower left corner.
• ** Unread superscript ** : Listen for the 'unread_count_changed' event of TWT. After the customer service replies, display the unread value in the upper right corner of the button. If it exceeds 99, display '99+'.
• ** Appearance adjustable ** : main title, subtitle, 4 types of ICONS, background color, text color; Both the main title and the subtitle can be left blank. When both are left blank, a circular icon will be automatically generated. The mobile end will also receive a circle.
• ** Member Identity Synchronization (Optional) ** : After signing the ID, name and email of the logged-in member, send it to the customer service workbench. The customer service no longer needs to ask "Who are you?"
• ** Control by page ** : It can be set to hide on mobile devices, display only to logged-in members, and exclude specific paths.
• ** Real-time Preview in the background ** : Change colors, text, ICONS, and unread switches. The preview on the right will be updated immediately.
• ** Native Floating Window Mode ** : If you prefer the buttons that come with TWT, you can also switch to the native mode. The plugin will try to raise the "Back to Top" on the same side as much as possible.